Last updated: November 2025
Website: https://hamzo.app
Email: support@hamzo.app
Hamzo operates as a digital platform connecting customers with restaurants, stores, and delivery partners. We aim to ensure quick and reliable order processing. However, due to the real-time nature of deliveries, certain cancellation rules apply depending on the type and stage of your order.
Food Orders:
Once an order has been confirmed and the restaurant has started preparing your food, it cannot be canceled.
If you cancel before the restaurant accepts or starts preparing your order, a full refund will be issued automatically.
Grocery / Pharmacy / E-commerce Orders:
Orders can be canceled before the merchant confirms dispatch. Once dispatched or handed over to the delivery partner, the order cannot be canceled.
Parcel Delivery:
Parcels can be canceled before pickup. Once the delivery partner has picked up the package, the order cannot be canceled or refunded.
In rare cases, an order may be canceled by the merchant or Hamzo due to:
Unavailability of the ordered item(s)
Delivery zone not serviceable
Technical or operational issues
Payment failure or suspected fraudulent activity
In such cases, you’ll receive an immediate notification and a full refund if payment was already made.
Prepaid Orders:
Refunds for eligible cancellations are processed within 3–7 business days, depending on your payment provider.
Cash on Delivery (COD):
No refund is applicable, as payment is collected only after successful delivery.
If an order is significantly delayed due to delivery issues, customers can contact support for assistance. Depending on the situation, Hamzo may:
Reschedule the order
Offer a partial refund or coupon
Cancel the order with a full refund (for prepaid orders)
For all cancellation or refund-related concerns:
📧 Email: support@hamzo.app
🌐 Website: https://hamzo.app
