Last updated: November 2025
Website: https://hamzo.app
Email: support@hamzo.app
Hamzo provides on-demand delivery services across multiple categories including food, groceries, pharmacy, parcel, and e-commerce. Our delivery process ensures timely, safe, and efficient service through verified delivery partners operating within specific service zones.
Hamzo currently operates in selected zones within Nepal. The availability of products and delivery services may vary based on your location. You can check if delivery is available in your area by selecting your zone in the Hamzo app.
Instant Delivery (Food, Grocery, Pharmacy): Orders are processed immediately after confirmation and typically delivered within 30–60 minutes, depending on distance and traffic conditions.
Parcel Delivery: Orders are picked up and delivered within the same day for local deliveries.
E-commerce Orders: Delivery time may range from 1–5 business days, depending on the seller’s location and stock availability.
Orders placed during high demand periods (e.g., festivals, bad weather, or peak hours) may experience slight delays.
Food & Grocery Orders: A minimal delivery fee is applied based on distance and zone.
Parcel Delivery: Charges depend on pickup and drop-off distance and package weight.
E-commerce Orders: Sellers may offer free or paid delivery, shown at checkout before placing an order.
All applicable delivery fees are displayed clearly before payment.
Once your order is out for delivery, you’ll receive real-time tracking updates through the Hamzo app.
After successful delivery, customers will receive a digital confirmation receipt.
If the delivery cannot be completed due to incorrect address, unreachable contact, or customer unavailability:
The delivery partner will attempt to contact you multiple times.
In case of failure, your order may be marked as undelivered and returned to the merchant or canceled as per our policy.
Refund or reschedule options depend on the item type (food orders are non-refundable once prepared).
If you receive damaged, incomplete, or incorrect items:
Report the issue within 24 hours of delivery through the Hamzo app or via support@hamzo.app.
Our support team will verify the issue and may initiate a replacement, refund, or compensation as per the situation.
Hamzo’s delivery partners are trained and verified individuals responsible for ensuring safe, hygienic, and timely delivery. However, Hamzo acts as a technology platform connecting customers and businesses — delivery time and product conditions may depend on the respective merchant or partner.
For any shipping or delivery-related inquiries:
📧 Email: support@hamzo.app
🌐 Website: https://hamzo.app
