Last updated: 2025-11-7
Refunds are available only if the purchased service or product has been cancelled by Hamzo, or is defective/unusable at the time of delivery.
If a customer cancels an order after it is already being fulfilled (e.g., delivered, picked up by driver) then no refund is available.
For digital services (e.g., app-only subscriptions, credits), refunds will be considered only if the service was not used and a request is made within 30 days of purchase.
Contact our Customer Support via email at [insert email] or via the app under “Help > Refund” and provide:
Order ID
Date of purchase
Reason for refund request
Relevant evidence (photo, video, support ticket)
Hamzo will review the request and notify you of approval or rejection within 5 business days.
Once approved, refunds will be credited to the original payment method used for the purchase.
It may take 2–10 business days for the funds to appear in your account, depending on your bank/payment provider.
Any payment-gateway charges or transaction fees paid by Hamzo will not be deducted from your refund unless explicitly stated at the time of purchase.
If you cancel an order after the driver has picked up the item from the merchant, a deduction equal to the driver’s pick-up and delivery costs may apply.
For services that involve fulfilment (e.g., car rental, parcel delivery) where part of the service was rendered before cancellation, Hamzo reserves the right to offer a partial refund based on the portion of service delivered.
Products and services marked “Final Sale” or “Non-Refundable” at the time of purchase.
Consumables (e.g., perishable groceries, opened pharmacy items) once they are delivered and accepted by the customer.
Refunds are not provided if the customer simply changes their mind after delivery, unless the product is defective or mis-described.
Hamzo reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website/app and apply to future purchases. Your continued use of Hamzo services after such changes constitutes your acceptance of the updated policy.
If you have any questions regarding refunds or this policy, please reach out to:
Email: support@hamzo.app
Phone: 9840637014
App Support: Go to Help → Contact Us
